Individual Entrepreneur Daria Sukhodolova, hereinafter referred to as “Contractor”, represented by Daria Sukhodolova acting based on the certificate, concludes this Public Agreement for Paid Services (hereinafter referred to as “Agreement”) with any individual, hereinafter referred to as “Customer”.
Capitalized terms and concepts specified in this Contract shall be used with the following meaning:
Festival - Jolbors Festival of Advertising and Communications to be held on September 27-28, 2025.
The organizer of the Festival - IP Sukhodolova Daria Vladimirovna;
Competition work/application - an image in electronic form, a video clip or an audio clip, or an electronic document received from the Participant in the manner stipulated by this Agreement for the purpose of participation in the Festival;
Ticket/accreditation - gives the right to attend the educational part of the Festival.
The Contract is an agreement on the provision of services on a reimbursable basis through the website https://jolbors.com/, concluded by means of a public offer. It regulates the procedure for providing such services and the Parties' obligations.
The Contractor shall post the text of this Contract on the Internet at the address https://jolbors.com/offer.
The Parties, guided by Part 2 of Article 398 of the Civil Code of the Kyrgyz Republic, have concluded this Contract as follows:
1.1. In accordance with this Agreement, the Contractor undertakes to provide services for organizing the Customer's participation in the Festival of Communications “Jolbors Festival” by providing a ticket to the Festival and accreditation of the Customer's representatives, and/or acceptance of the Competition works to the Festival, jury work, and awarding in case of victory. The Customer undertakes to pay remuneration to the Contractor.
1.2. The Executor provides the service through the website https://jolbors.com/
1.3. The following terms and abbreviations are used in this Agreement:
1.3.1. Website - a website located on the Internet at https://jolbors.com/.
1.3.2. Personal Account - a set of secure pages of the Website created as a result of the Customer's registration and accessible by entering their authentication data (e-mail address and password) into the fields provided for this purpose on the Website.
1.3.3. Invoice - an invoice, invoice-price agreement protocol, or other similar document that determines the cost of services and, if necessary, the payment procedure.
All terms and definitions used in this Agreement refer equally to the terms in the singular and plural, used depending on the context.
1.4. The Customer may use the services following the terms and conditions of the Agreement during the entire period specified on the Website.
1.5. Within the framework of this Agreement, the Contractor shall not provide the Customer with individual consultations unrelated to the subject of the Agreement.
This Agreement is a public contract, according to which the Contractor assumes the obligation to provide services to an indefinite number of persons (Customers), who have applied for their provision.
2.1 Placement of the text of this Contract on the Website is a public offer of the Contractor addressed to an indefinite circle of persons to conclude this Contract (Clause 1 of Article 386, Clause 2 of Article 398 of the Civil Code of the Kyrgyz Republic).
2.2 Conclusion of this Contract shall be made using the Customer's accession to this Contract, i.e., using the Customer's acceptance of the terms and conditions of this Contract as a whole, without any conditions, exceptions, and reservations (Article 387 of the Civil Code of the Kyrgyz Republic).
2.3 The fact of acceptance (acceptance) by the Customer of the terms and conditions of this Agreement shall be the Customer's payment for the services ordered by the Customer following the procedure and on the terms and conditions specified in this Agreement. If the Customer pays for the requested services using credit funds provided by the respective bank, the fact of the Customer's acceptance of the terms and conditions of this Agreement shall be the conclusion by the Customer of the respective agreement with the bank for payment for the Contractor's services (Clause 3, Article 399 of the Civil Code of the Kyrgyz Republic).
2.4 By accepting this public offer in the manner specified in this Agreement, the Customer agrees to all the terms and conditions of the Agreement as they are outlined in the text of this Agreement and following the Civil Code of the Kyrgyz Republic is considered as a person who entered into contractual relations with the Contractor based on this Agreement. In this case, following Clauses 2 and 3 of Article 395, Clause 3 of Article 399 of the Civil Code of the Kyrgyz Republic, this Contract shall be recognized as concluded by the Parties in writing.
2.5. After performing the actions specified in clause 2.4 of the Agreement, the Contractor shall provide the Customer with the Services.
3.1 The Contractor undertakes to:
3.1.1 Provide services to the Customer to organize the Customer's participation in the Festival of Communications “Jolbors Festival” by providing a ticket to the Festival and accreditation of the Customer's representatives, and/or acceptance of Competition works to the Festival, jury work, awarding in case of victory.
3.1.2 Provide information support to the Customer on the issues of service provision and/or Website functioning on working days from 09:00 to 18:00 (until 17:00 on Friday and working days, which are shortened following the legislation of the Kyrgyz Republic).
The Customer shall send support issues to the e-mail address: sabinareingold@gmail.com and just.suhodolova@gmail.com.
3.1.3 In case of detection of errors/malfunctions in the functioning of the Website, made by the Contractor or through the Contractor's fault, eliminate the detected errors/malfunctions by its own efforts and at its own expense.
3.1.4 Make a refund of the money paid by the Customer, in cases and on the terms and conditions stipulated by the Agreement.
3.2 The Contractor shall have the right:
3.2.1 Make changes to the Services.
3.2.2 Involve third parties to fulfill this Agreement without agreement with the Customer.
3.2.3. Request from the Customer information and documents necessary to properly fulfill obligations under this Agreement.
3.2.4. Change the cost of services under the Agreement by posting the current price on the Website.
3.2.5. Temporarily suspend the website's work for necessary scheduled preventive and repair works on the Contractor's technical resources.
3.2.6. To replace third parties engaged to fulfill obligations under the Contract.
3.2.7. All users who have registered on the website are granted the right to place requests on the Website.
3.2.8. The customer may request supporting documentation and/or additional information regarding the placed orders or the information provided by the Customer. The Contractor has the right to delay posting until such documentation or information is provided.
3.2.9 To maintain high service quality, the Executor reserves the right to limit the number of the Customer's active applications on the Website and the Customer's actions on the Website.
3.2.10. The use of paid services does not guarantee that the Executor will not block the application in case of violation of this Agreement. If the rules of placing applications are violated, the money for the paid services will not be returned.
3.3 The Customer undertakes:
3.3.1 Pay for the services within the terms and on the terms and conditions established by the Agreement, agreed in the invoices and/or approved by the Parties through messages in myAlpari.
3.3.2. Provide complete and accurate information required for the provision of services (including when registering on the Website) on time.
3.3.3 Use the Website functionality and access exclusively for personal or non-commercial purposes.
3.3.4 Ensure the confidentiality of your login and password to your Personal Account; do not transfer access data to third parties.
3.3.5 Promptly notify the Executor about the facts of unauthorized access to his Personal Account.
3.3.6. Not to place on the Website or third-party resources personal data of other persons, including access data to their Personal Account on the Website, as well as not to use or attempt to obtain personal data of different users.
3.3.7 Do not register as a user on behalf of or instead of another person or register a group (association) of persons or a legal entity/individual entrepreneur as such a user.
3.8. Not to use software and not to carry out actions aimed at disruption of normal functioning of the Site, not to download, store, publish, distribute and provide access or otherwise use viruses, Trojan and other malicious programs; not to use without written permission of the Contractor automated scripts (programs) to collect information on the Site.
3.3.9 Do not take actions that may be considered as violating the legislation or norms of international law, including in the field of intellectual property, copyright, and/or related rights, as well as any actions that lead or may lead to disruption of the regular operation of the Service.
3.3.10. The Customer undertakes to place orders following the Website's instructions.
3.3.11. Not to copy, reproduce, modify, distribute, or present to the public any information contained on the Service without prior written authorization of the Administration.
3.3.12. Texts, as well as other records and materials of the Customer on the Site, must not conflict with the requirements of the law and generally accepted norms of morality and ethics.
3.3.13. The Customer is warned that the Executor is not responsible for visiting and using external resources, links to which may be contained on the Website. The Executor is not responsible for the content of advertisements, links to other resources, and other information specified in the description of advertisements.
3.3.14. In order for the Contractor to obtain the right to publish the applications, information and data provided by the Customer, the Customer grants the Contractor a worldwide, perpetual, irrevocable, non-exclusive right to use, distribute, publish, collect, process, display, copy, duplicate, reproduce information, images, photographs, video and audio materials, databases, publications, as well as any other information provided by the Customer on all known or unknown information media. The rights listed above are granted to the Contractor free of charge. The Customer grants the right of access to the information he provides to all Website users. In this case, the Customer reserves any intellectual property rights to the materials he placed on the Site.
3.4 The Customer is entitled:
3.4.1. To get access to the Services after fulfillment of the conditions of access provision (Art. 2 of the Agreement).
3.4.2 Receive information support on the issues related to the procedure of rendering services and functioning of the Website during the whole term of validity of the present Agreement.
3.4.3 Use access to the Services exclusively for non-commercial purposes.
3.4.4 Send to the Contractor comments, suggestions and/or feedback related to the subject matter of this Agreement and/or the functioning of the Personal Account.
4.1 The cost of the Contractor's Services is determined based on the cost of goods/services specified on the Website or agreed in the Invoice, in soms.
4.2 The Customer shall pay the cost of the Contractor's services on the terms of 100% prepayment in a lump sum by transferring funds to the Contractor's settlement account, unless other terms are specified in the invoice issued to the Customer.
The payment date is the receipt of funds to the Executor's settlement account.
4.3 The Customer shall pay for the Services in favor of the Executor by transferring the appropriate amount of money by means supported by the Executor. In this case, the Executor has the right to independently determine the list of such methods, inform the Customer about the actual list of methods by posting it on the Website, or inform the Customer in any other way. Detailed rules of payment and refund are contained in Appendix No. 1 to this Agreement.
4.4 The Customer has the right to pay for the Contractor's Services using credit funds, which may be provided to the Customer by the respective bank (hereinafter referred to as credit).
The Parties realize and agree that the present Agreement is not a crediting agreement, the Contractor is not a lender, and does not bear corresponding obligations to the Customer. The Customer realizes and agrees that the credit is granted to the Customer on the terms and conditions stipulated by the respective bank. The Contractor shall not be liable for the terms and conditions of granting a loan by the bank to the Customer, including the amount and payment of interest for the use of the loan, as well as for the bank's refusal to grant the loan. The Customer shall fulfill its obligations to the bank related to independently granting the credit by the latter.
4.5 The date of rendering the Services/Goods shall be deemed the date of provision of the Services/Goods to the Customer; accordingly, the Services/Goods shall be considered to have been rendered to the Customer.
5.1 If the Customer violates the terms and conditions of the Agreement, the Customer shall pay a fine of 10,000 (ten thousand) soms for each violation in an extrajudicial manner at the Contractor's written request.
5.2 If the Customer violates the terms of this Agreement, the Executor has the right to deactivate the Customer's access to the Personal Account and block the Customer's access to the Website without refunding the paid money.
The Customer shall pay the penalty within 15 (fifteen) calendar days from the date of receipt of the Executor's claim (notice).
5.3 The Contractor shall not be liable:
- for the content of information posted in messenger chats (WhatsApp, Viber, Telegram), which are created on the initiative of users, including the Customer;
- for the use by third parties of personal data, which the Customer communicates in such chats;
- for the quality of Internet connection and functioning of the Customer's equipment and software;
- for non-compliance of the technical characteristics of the Customer's equipment with the requirements for reproduction of the Course materials, if such requirements are established;
- for non-compliance of the Services and the Agreement with the Customer's expectations. The Customer's subjective assessment is not an objective criterion of the Services' quality.
- for errors and inaccuracies made by the Customer when using the functionality of the Website (including, but not limited to, incorrect indication of data when forming an order for a service, or other similar circumstances);
- use (impossibility to use) and any consequences of the Customer's use (impossibility to use) of the form of payment for services under the Agreement;
- for the actions (inaction) of banks or third parties involved in the settlements when paying for the service or refunding funds in the cases specified.
5.4 The Executor shall make all reasonable efforts to prevent failures and malfunctions of the Website, but shall not guarantee its uninterrupted operation, shall not be liable and shall not compensate for any losses that have arisen or may arise due to technical failures and interruptions in the work of the provider, other persons or services, restriction of access to the Internet or the Internet resource
for any reason, the Customer's failure to ensure the safety of access to his Personal Account and other circumstances beyond the Executor's competence.
5.5 Neither of the Parties shall be liable for full or partial non-fulfillment of their obligations, if such non-fulfillment will be a consequence of force majeure circumstances (including, but not limited to, fire, flood, earthquake and other natural disasters, strikes, war and military actions, epidemics, pandemics or other circumstances beyond the control of the Parties), preventing the fulfillment of this Agreement and arising after its conclusion.
5.6 If the Customer fails to fulfill (improperly fulfills) its obligations under the Agreement, including the obligations specified in clause 4.2 of the Agreement. The Contractor has the right to terminate this Agreement by unilateral extrajudicial refusal from its execution by sending a notice of such refusal in electronic form to the e-mail address to which the Contractor previously sent the data for access to the Course. This Agreement shall be terminated on the day of sending the relevant notice by the Contractor or on the date specified in the notice, and access to the Course materials shall be deactivated on the same date.
6.1 Within the framework of the Services rendered by the Contractor, the Customer is provided with access to the Contractor's intellectual property and/or third parties, with whom the Contractor has concluded relevant contracts/agreements (hereinafter referred to as the Intellectual Property).
Intellectual property includes the results of the Contractor's and/or third parties' intellectual activity, including, but not limited to, audiovisual materials, computer programs, LMS (learning management system), methodological and/or reference materials, assignments, and information resources.
6.2 The Customer in relation to the Intellectual Property is obliged to:
- refrain from any actions that violate the Contractor's and/or third parties' Intellectual Property rights, in particular, not to copy, not to record, not to reproduce, not to replicate, not to distribute in any form, not to remake, not to use for creation of derivative works any Intellectual Property without the written permission of the Contractor;
- immediately inform the Executor about any facts of infringement of the intellectual property rights of the Executor and/or third parties that have become known;
- not to provide his authentication data for access to the account in the Personal Cabinet on the Site to third parties. In case of loss or illegal access to the login and password by third parties, the Customer is obliged to immediately notify the Contractor by sending a notice to the address just.suhodolova@gmail.com.
Until the moment of sending this notice, all actions are considered to have been performed by the Customer.
6.3 Confidential includes any information related to the process of rendering services by the Contractor, not published by the Contractor in the public domain and not available for public information. The Customer undertakes not to disclose confidential information and other data provided by the Contractor while rendering services (except for publicly available information) to third parties without the Contractor's prior written consent.
6.4 The Executor has the right to use in its marketing and/or advertising materials the objects created by the Customer while studying the Course materials, as well as to mention the Customer as a user of the Software and a client.
7.1 The Customer confirms that he/she is legally capable and has reached the age required under the laws of the Kyrgyz Republic for making transactions using the Site.
7.2 The Customer confirms that he/she is aware of and unconditionally agrees that he/she may be denied the Service in cases of:
- non-confirmation of payment authorization by the Bank or electronic payment system;
- initiation by the Customer of the refund procedure in the cases and order stipulated by the Agreement;
- in other cases stipulated by the legislation of the Kyrgyz Republic or this Agreement.
8.1 This Agreement shall be deemed to be concluded from the moment of performance by the Customer of the actions stipulated in clause 2.4 of the Contract. It shall remain in force until the Parties fulfill their obligations.
8.2 The Contractor shall have the right to change, introduce new terms and conditions, or add annexes to this Contract without prior notice to the Customer.
The Customer, being aware of the possibility of such changes, agrees that they will be made. If the Customer continues to fulfill this Agreement, including receiving the Website Services after such changes, it means its consent to such changes.
8.3 The text of changes and/or amendments to this Agreement, or its new version, shall be brought to public notice by the Contractor by means of posting the relevant information on the Website.
8.4 The Parties unconditionally agree that silence (absence of written notices of disagreement with separate provisions of this Contract, including changes in tariffs) shall be recognized as the Customer's consent to and adherence to the new edition of this Contract.
8.5 This Agreement may be terminated by agreement of the Parties.
Each party has the right to unilaterally withdraw from this Agreement by sending a notice to the other Party via myAlpari or e-mail no later than 15 (fifteen) calendar days prior to the planned date of termination.
8.6 Should any of the terms and conditions of this Agreement become invalid, be recognized as illegal, or be excluded from this Agreement, this shall not entail invalidity of the remaining terms and conditions of this Agreement, which shall remain valid and binding upon the Parties.
8.7 All issues not settled by this Agreement shall be resolved in accordance with the applicable laws of the Kyrgyz Republic.
8.8 All disputes, claims, and disagreements that may arise between the Parties shall be resolved through negotiations. If the Parties are unable to settle disputes in this manner, they shall apply to the court in accordance with the procedure provided for by the current legislation of the Kyrgyz Republic, with mandatory compliance with the pre-trial dispute resolution procedure.
The Party that believes its rights under the Contract have been violated shall be obliged to submit a claim to the other Party. The claim shall be deemed duly submitted if it is sent to the other Party by any means allowing the establishment of the sender's identity and the delivery of correspondence to the recipient. The point of return of correspondence with the indication of the absence of the recipient shall not prevent the appeal to the court. Attachment of copies of documents justifying and confirming the submitted claims to the claim, if such records are available to the other Party, is not mandatory.
The Party that received the claim shall notify the other Party in writing of the results of consideration of the claim within 10 (ten) business days from the date of its receipt. Failure to receive a response or motivated objections to the claim within the established term shall be considered as agreement with the claim and the circumstances set forth therein.
8.9. The Parties recognize the legal validity of the documents sent by electronic means of communication or Personal Cabinet on the Website.
8.10. The Customer gives his consent to the Contractor to process the Customer's personal data, specified by him when applying for the Contractor's services and/or when registering on the Website, as well as in the Personal Cabinet on the terms and conditions provided for by the Personal Data Processing Policy posted on the Website.
8.11. The Customer gives his consent to the Contractor to use by the Contractor the Customer's feedback about the Contractor and its Services, posted by the Customer on the Internet, including those left by the Customer in the Contractor's official groups in social networks, without specifying the full name (surname, first name and patronymic) of the Customer and without using the Customer's image in any way, including, but not limited to, processing, including reduction, modification, not distorting their meaning, for the purpose of placing such feedback on the official websites of the Contractor, the Contractor's social networks, the Contractor's website, and the Contractor's website. This consent shall be valid from the date of conclusion of the Contract. The Customer may withdraw this consent at any time by sending a written application to the address of the Contractor specified in the Agreement.
8.12. The Customer gives his consent to the Contractor to receive from the Contractor messages of advertising nature, information mailings about products, services of the Contractor and its partners, promotions, discounts and special offers, drawings, contests, surveys to the Customer's e-mail address, to the Customer's phone number, including messengers, including Viber, “Telegram, WhatsApp, by mailing, SMS messages, push-notifications, and communicating such information to the Customer verbally by phone.
9.1 The Parties agree to consider the Customer's details to be the information specified by the Customer when registering on the Website, making an application for access to the Festival, and/or paying for the Contractor's services.
9.2 The Executor's requisites:
Individual entrepreneur Daria Sukhodolova
Kyrgyz Republic, Bishkek city, Sverdlovsk district, Serova Street, 44
Registration number 003-2025-169-1413
OKPO code 33676103
Tax identification number 10702198700336
Tax code: 003 Sverdlovsky district
These Payment and Refund Rules (hereinafter referred to as the "Rules") govern the relationship between the Service Provider and the Customer regarding payment for services under the Agreement and refund of the paid service fee in the event of early termination of the Agreement.
The final cost of the Services is determined based on the product/service selected by the Customer. Payment for the Services is made by cashless transfer using one of the payment methods available on the Website, as chosen by the Customer, by transferring funds to the Service Provider’s account.
VISA, MasterCard, ELCARD cards, and electronic wallets are accepted for payments via the website or personal account. Payments are processed in accordance with the rules of the international payment systems Visa and MasterCard (hereinafter referred to as "Payment Systems") based on the principles of confidentiality and secure transactions using modern methods of verification, encryption, and transmission of data through secure communication channels. For matters related to payment procedures using Payment Systems, the Customer shall follow the rules of the respective Payment Systems and contact their operators directly for guidance. The Service Provider may, within its competence, provide informational support regarding payment via Payment Systems. However, nothing in these Rules shall obligate the Service Provider to provide such support, be liable for the completeness of information provided, or bear any consequences of the Customer’s choice of payment method or Payment System.
To pay for the Services by Visa or MasterCard, the Customer must select the option "Pay by Bank Card" and click the "Pay" button to complete the transaction.
Payment is made after redirection to a secure payment page of the Payment System operator and/or the relevant bank for entering bank card details. The connection and transmission of information are conducted in secure mode using 3D Secure technology. On the payment page, the Customer must enter the following card details: card number, cardholder's name, expiration date, and three-digit security code (CVV2 for VISA or CVC2 for MasterCard). This information is printed on the card itself, and the three-digit security code is located on the back of the card. A special password may be required to complete the transaction if the Customer’s bank supports MasterCard SecureCode or Verified by Visa.
The Customer’s card details are not stored on the Service Provider’s servers or the Website, and the Service Provider cannot access the Customer’s payment information. The operator of the respective payment system and/or the customer's bank ensures the confidentiality of the information provided by the Customer, including personal and payment data. The information entered by the Customer, including card and payment details, is not disclosed to third parties except as required by the Kyrgyz Republic's legislation.
The bank may decline a payment in the following cases:
6.1. The card is not enabled for online payments. The Customer may contact their bank for clarification.
6.2. Insufficient funds on the card. The Customer may contact the issuing bank to verify available funds.
6.3. Incorrect card details entered.
6.4. The card has expired. The expiration date is usually shown on the front of the card (month/year). The Customer may contact the issuing bank for more information.
The Service Provider does not control the software and hardware of the Payment System and/or the bank. If funds are debited due to technical errors but the transaction is not authorized, the responsibility for refunding the Customer lies with the Payment System operator and/or the respective bank.
A refund of the paid amount may be granted in the following cases:
8.1. The service/product was not delivered due to the fault of the Service Provider within the agreed timeframe.
8.2. The Customer cancels the Agreement and requests a refund before the service is rendered.
8.3. In other cases outlined in Clause 14 of these Rules.
The Service Provider processes a full or partial refund based on a written request from the Customer, sent via email to just.suhodolova@gmail.com, with the original to follow by post to the Service Provider’s address: Kyrgyz Republic, Erkindik 63, 64. The Service Provider may require the Customer to complete an approved refund request form.
If the Customer cancels the Agreement before the delivery of the product/service (except in cases where payment was made using credit funds), the Service Provider will refund 100% of the paid amount.
If the Customer cancels the Agreement before the delivery of the product/service paid with credit funds, the refund is made to the bank (credit provider) minus any fees withheld from the Service Provider. The Service Provider is not liable for any interest the bank charges under the Customer's credit agreement.
If the Customer cancels the Agreement within 30 (thirty) calendar days from the date of delivery of the product/service, the Service Provider refunds 50% of the paid amount. If the product/service was paid with credit funds, the refund is made to the respective bank minus applicable fees. The Service Provider is not responsible for any interest owed to the bank by the Customer.
For clarity, in cases where services are paid via credit products (loans, installment plans, etc.), any refund and the Service Provider's expenses shall be calculated based on the actual amount received from the bank.
If the Customer cancels the Agreement more than 30 (thirty) calendar days after the delivery of the product/service, no refund shall be issued.
Refunds are made to the original payment method within 30 days of receiving the Customer’s request (the specific timeframe depends on the Customer’s card-issuing bank).
If the Customer’s payment details have changed, or if the payment was made using credit funds, the Customer must provide updated banking details in the refund request. The Service Provider is not liable for incorrect, delayed, or failed refunds due to inaccurate or missing bank details provided by the Customer.